FAQ

Shopping Information
What kind of browser do I need in order to make online purchases from Culturing Wellness?
What products are available online?
Can I send items as gifts?
What forms of payment are accepted for online purchases?
Will Culturing Wellness send an order confirmation via email?
How can I find out the status of an order placed online?
What is the Culturing Wellness return policy?
Can I order by telephone?
Can I order by fax?

Shipping Information
How are shipping and handling charges calculated?
What shipping options are available?
Can I request a rush delivery?
What carrier does Culturing Wellness use?
Can orders be shipped to foreign countries?

Security Information
When I submit credit card information online, is it secure?
What if I don't want to use my credit card on the Internet?

Privacy Information
Will Culturing Wellness sell or rent my email address to other companies?

Other Information
What if I have a question that isn't answered here?

Shopping Information
Q: What kind of browser do I need in order to make online purchases from Culturing Wellness?
A: You will need Microsoft Internet Explorer or Netscape Navigator v.4 or higher with 128-bit encryption in order to view this site.

Q: What products are available online?
A: All of Culturing Wellness' products are available online. Please check back often, our product inventory is updated frequently.

Q: Can I send items as gifts?
A: Yes. Culturing Wellness' online checkout process allows you to enter different addresses for billing and shipping purposes. We also have a special section allowing you to send a note along with your purchase. For a birthday or special holiday, give the gift of health!

Q: What forms of payment are accepted for online purchases?
A: Payment options include Visa, Mastercard, or American Express.

Q: Will Culturing Wellness send an order confirmation via email?
A: Yes. After placing an order online, you will receive a confirmation email providing you with a web order number and the details of your purchase.

Q: How can I find out the status of an order placed online?
A: To find out about the status of an order shipped by any other method, email us at info@culturingwellness.ca or call us at 1-403-651-6093. A toll-free number is to be available shortly. Please have your Web order number handy.

Q: What is the Culturing Wellness return policy?
A: All sales are final.

Q: Can I order by telephone?
A: If you are living in Canada, you can order by phone weekdays from 8 am to 5 pm (MST) at 1-403-651-6093. A toll-free number is to be available shortly.

Q: Can I order by fax?
A: Culturing Wellness does accept faxed orders. In order to process the order, your fax must detail your name, shipping address, item number and description and your credit card information. Fax your orders to 1-403-686-0064. A toll-free number is to be available shortly.

back to top

Shipping Information
Q: How are shipping and handling charges calculated?
A: Shipping and handling charges are based on the dollar value of the order. For orders under $50 there is a $10 shipping and handling charge, and for orders over $50 there is a $15 shipping and handling charge.

Q: What shipping options are available?
A: All orders are shipped via Canada Post Regular Parcel which delivers within 3 business days locally, 4 to 6 business days regionally and 5 to 10 business days nationally between major canadian centres. sooner. You must provide a physical shipping address as we cannot ship to P.O boxes or A.P.O. addresses. We can, however, bill to a P.O. box or A.P.O address.

Q: What carrier does Culturing Wellness use?
A: All orders are shipped via Canada Post.

Q: Can orders be shipped to foreign countries?
A: At this time, Culturing Wellness ships merchandise only to locations within Canada and not to international locations.

back to top

Security Information
Q: When I submit credit card information online, is it secure?
A: We utilize Secure Sockets Layer (SSL) software, the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Q: What if I don't want to use my credit card on the Internet?
A: No problem. You can phone, fax or mail us your order.

back to top

Privacy Information
Q: Will Culturing Wellness sell or rent my email address to other companies?
A: Your e-mail address or other contact information will not be provided to any third party without your prior consent. Our full Privacy Statement can be read here.

back to top

Other Information
Q: What if I have a question that isn't answered here?
A: Please feel free to contact us directly if you have questions that aren't answered on this website.

back to top